DM
Dali M

1 reviews | Active since Mar 2018

17 Mar 2018, 19:36

@ppaling Service, Disregard for Customers and Poor Workmanship!

They claim to be at @yourservice but their lack of service is appalling and unforgivable! It was not my first encounter with Renew-It Edenvale however I gave them the benefit of a doubt due to minor job (changing door handle) at hand, plus they informed me that it will take a maximum of 5 days! That was before end of February 2018; its the 17th of March and my car is still with them! The lady (Londiwe Hlatshwayo) who was tasked with keeping me informed did not care to afford me that courtesy; I was forced to escalate the matter because she never returned any of my calls! She only phoned me after my car had been with them for more than 7 days! Eventually yesterday ( 3 weeks after dropping off the car) they informed me that they will arrange a driver to pick me up on Saturday morning to fetch the car; I waited the whole day no driver showed up! And to add salt to injury, they informed me the work was completed earlier in the week, but they misplaced my license plate hence they haven't advised me to collect the car! My advice is to Never consider using Renew-It Edenvale, I was disappointed more than once therefore can conclude that this is how they do business, no regard or respect for customers!

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Replies (1)
Renew-it Edenvale
Renew-it Edenvale's reply19 Mar 2018, 07:52
Official

Good day

Thank you for your feedback.
We wish to apologise for this poor service that you have experienced. The matter is currently being escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @Your Service
www.atyourservice.co.za