6-9 weeks - just sit and wait

After many days and nights . . . .I am back - and it’s not good! Just a recap - We had an accident on the 26th of January 2024, Claim was submitted via the Auto& General app on the 27th of January 2024. A week later I was contacted by Auto& General, I had to re-submit all documents via email. A week later I had to follow-up, another week later, I had to follow-up. Finally on the 16th of February 2024 - the claim was approved - hallelujah! 3 weeks My car is at Renew it in Greenstone - from the 16th of February 2023, I have received SMS text - but nothing constructive - basically saying the same thing over and over, using different wording. Today I called Renew it in Greenstone, I asked why from the 16th of February 2023, the messages I am receiving has different wording, but the progress on my repair has not changed. The lady told me they (Renew It in Greenstone) only received my car from my insurer on the 16th of February 2023, also they received to authorisation from my insurer the same day. I then said, okay, but I need to know why the progress remains the same. She then said they did all the assessments and now are waiting for the final pricing, if there is something they missed, it has to go back to my insurer to approval, if not, they order the parts, if the parts are not in stock, it will take 7-10 days to get these parts, then obviously they have to schedule the repair in their workshop. I then said - holy moly so it is very possible I will only get by car back-end March, she said, yes, I must remember they only received the car on the 16th of February 2023. So Auto& General took 3 weeks to approve my claim. Renew-it in GREENSTONE - estimates my car will be ready end March - that is about 6 weeks. total time I will be without my car is 9 weeks - that is more than two months.

There is absolutely nothing I can do to speed this up, according to Renew-it, neither can they.

So, I am just sitting without a car - and I am supposed to be patient.

What the hell!!