Shoddy service from Renault Zambezi

I booked my car in for service at Renault Zambezi for 1 July 2024. My son deliverd the car for service and mentioned that he had stated all the items that needed to be checked including the service. I got a call from Elias on the same day to tell me that the car is ready for collection. I asked that all items that needed to be checked, have they been checked. He confirmed all items excluding one; for Engen Harzard Alert.

Elias then said he would call me again after he confirmed the details. I did not hear from him for the rest of the day. Today around 11 am, i called to find out the status, I couldn't reach him, I have requested to be called back. Elias called and the call was cut off before he can tell me the status. I waited thinking he will call back. He didn't call me back, I called again, I am told he is busy on another call.

What kind of a service is this, where a customer is kept in the dark about the status of the car that went for service? There is no progress given, nothing, nada? The second day of service andI didn't hear anything. Its almost 2pm, no status. Elias surely you know you can do better than this. I will wait and see when you have decided that you are ready to give the status.