1 reviews | Active since Dec 2017
*********** service team and bad customer service
I bought a Renault Stepway (pre-owned) in Dec 2018 at Renault Zambezi,the car was due for a 30000km service in March when i took it in at Centurion told them the car has a funny sound when i brake and ask them to check it they came back n told me it was a timing cover that needs to be changed and also said i should take the car back to the dealer where i bought it The car was booked in for almost 4 weeks at least they gave me a courtesy car in that period .the car finally came back 6 weeks down the line i notice an oil leak called them they told me to bring it booked again for the whole week this time no courtesy car was given so i was inconvenienced for the whole week the car came back i drove it after 3 weeks i noticed its still leaking again i complained was told the same story mam please bring your car to be checked I told them i dont want the car anymore they refused to take car back i then decided to try another dealership and get a second opinion about the car i did not mention what was wrong as i wanted them to find out they did the diagnosis and found a fault that is causing the oil leak in the car they said to me i had 2 choices either they fix it and i have to pay because the other dealer has already claimed warranty for fixing the chain or i must take it back to the same dealership that booked my car twice already but could not fix it.i decided that they should do it because i dont wanna take it back because they will end up damaging it more guess what came afterwards an invoice for R5800 that had to be paid by me because of Zambezi service team not doing their job properly.i do not want anything to do with Zambezi service team all i want at this stage is my money back
Thanks to Woodmead my car has been fixed
