BAD & *********** SERVICE / CUSTOMER CARE - ESCALATED TO HEAD OFFICE

Good day

Kindly note, that I am writing this customer complaints letter for bad customer service and poor experience with your service at the Modus Group - Montana.

I have been struggling to get a hold of your customer care, as the number on the website is incorrectly listed as ***0.

My vehicle was booked in last week Monday, 5 May at Modus Group, Zambesi.

Since Tuesday, I have been speaking to my service advisor, which does not have any definite arrangements/feedback from Renault up until today.

In the meantime, I am stranded without a vehicle. Being a single mom with 2x teenage boys, I am not able to afford Uber everyday to my workplace & back.

I am escalating these issues again, to HELO PETER.COM, as well as the MOTOR INDUSTRY OMBUDSMAN.

Your urgent feedback is greatly appreciated.

Greetings,

Tania Heymans ***