Unhappy and Disappointed Customer

I took my car for service on 08/12/2020. Prior to the service date, when calling for the booking, I was told that they are no transport service at the moment probably due to COVID. I clearly mentioned that I don't have any other alternatives to come fetch me, perhaps I will have to postpone till January. The consultant advised that he will speak to the Manager and come back to me, which he did and advised that I will be dropped off and fetched once service is done. Times to dropp your car for service are between 07h00 am- 09h00 am. I arrived at 8h45 and the Manager Stephan told me that I am late and they can't drop me. Astonished, I told him all above. Waited for a while and they managed to get a driver to drop me. Was very furious, this is the second time that they been very arrogant to me. Unprofessional! Should I from now on stop bringing my car to their Branch?

Secondly I paid about R3900 for the service, on my invoice it is stated that wipers blade need to be replaced. Is this not be supposed to be replaced part of the service fees?

I am very disappointed and an unhappy client. Their customer service department should not call me anymore to rate their service. I rated them 4 out of 10. Won't recommend Renault to any of my friends or family member. They should fix the way they treat customers. Thanks