DISSATISFIED/DISMAYED CUSTOMER - BAD SERVICE

Had the worst experience at the Renault Woodmead Sercive Centre on the 13 when I took my car in.

Dropped my car off at in the morning for my 90000 service and was advised that I will be doing this at the risk of not getting my car back that day should it get stuck on the hoist due to load shedding. I advised that I would take the risk and then went on to request that they check my hooter as it no longer works, to return my spare wheel which I left in the boot and to check my back speakers whilst they were at it and I was told that this would be done. I then got a call during the day advising that they had started servicing my vehicle and that they spotted cracks in my windscreen and asked if they should fix this, and I opted out.

I then received a call arranging the pick up for me to collect my car which I was told work would be at 4pm and I agreed. Half way through the drive just when when were about to get onto Grayston Drive I receive another call advising my the my car was actually not finished but they would be done at 5pm. I got there and took this up with the gentleman who booked my car in and he referred me to the manager (Thys Prestorius) who could only say he apologizes. The car was done after 5 and all the things I asked to be checked out mentioned above were not done.

My frustration is that I wasn't offered the courtesy of being informed form the get go that my car was not finished and that I would have to wait for in turn waste my time=money when I could have opted out as I was advised in the morning already of the risk of them not completing it the very day - the very courtesy which was offered to a gentleman the driver called who opted out of the pick up as it was late due to traffic. This information could have informed my decision to decline the pick up (and continue working) instead of wasting time waiting for my to completed....and then only to get a sorry about this will take it up with the team (whether or not this was done I don't even know).

I would like to think that this is not a regular occurrence or in fact that it never happens to me or anybody else, that there is communication between the drivers and the service center with progress on the vehicles and who should be picked up or not and who should be advised what on the progress of their vehicles.

Very dissapointed in the I received not even sure if my car was serviced properly...