Renault Wonderboom Bad Service and Fault on car Not resolved

We bought the car from wonderboom branch on the 18 02 2020. On the 25-02-20 we heard the brakes makes a scratch sound when braking. We asked Selvin if this normal and he said we should bring the car let them check. We did take the climber in this morning and they did check the brakes and the service sentre did manage to resolve the matter. Shortly after we got the car we asked Selvin why we have Kwid mats and not climber mats. He said not all the climbers comes with the climber mats. My husband then asked him there is only one model of the climber how can we not have the correct mats. When phoning the Zamabesi branch they were more than happy to phone us when they get stock. After confronting Selvin with the matter of Zambesi he said he would order and let us know when the mats comes. I don't know if he did place a order for the mats. This afternoon as I picked my daughter from school I saw the crome on the front grill looks like there is rust stains. We did send Selvin pictures at 13h37 and after sending question marks at 14h56 then he answered us back at 15h13. He asked what happened. I did phone him and he asked why we did not report the matter in the morning with the brakes. What have we done to the car? He also said that we are not the only customers and that we should have shown them this morning at the service centre. I said to him that I would take the matter further with head office as now that he got sale he does not seem to care. And he said go ahead report me. He also said that we are the only customers complaining about the brakes. However at the service department they said this is a issue as the brakes are new. I am very disappointed as I really wanted to add on with the crome set and flaps as a extra accessories. However now I am concerned as my crome looks like rust marks. I only dry my car with a shammy and makes sure there is no water marks left behind. Could you please help me to resolve the matter as I feel that Selvin thinks that I am damaging the car myself which is totally not the truth. You can follow up with service department my car is still clean and well looked after. I am very disappointed and now longer wishes to deal with Selvin. He does not even give a person a chance to speak he just keeps on to argue.

Second Email sent As per yesterday e mail regarding the Renault kwid climber. I could not get my car into second gear this morning and had to take to wonderboom service centre. I had a breakdown infront of service centre at the bottom. I had to leave my car there and book the car in. two hours later my car was still parked outside where I left it. I was told that there are 30 cars and that I should wait for my turn. I asked them to look at the crome on bumper. They did try to clean the rust. However the marks are still visible. I was only handed the keys upon arrival they did not even bother to say that the marks are still visible on the chrome. No other option was given to me regarding the chrome. The car is only 3 weeks old now. I am asking for the chrome to be replaced as the car is still new. I am waiting for your response. I am also still waiting for a response on the climber mats. If this matter can not be resolved I will go to Hello Peter.

We still waiting for any Response from Renault SA this is know a week Now body communicate with us !!!!!!! Very poor Service from them . This is a New car and like we said to them we want the chrome piece and also the mats to be replace and no response till today!!!!!