HORRIBLE SERVICES!!!!

I took my car in for a service 5 weeks ago and I informed the consultant that my lights stopped working 2 days prior. He forgot to log the fault because the afternoon when he called to say that my car is done, I asked if the lights was sorted out as well, he sounded shocked and said he will speak to the technician. He got back to me to say I will have to call back again and book the car in again for this fault. I did and they could only give a booking on 2023/06/14. Last week I took my car in and when I CALLED for a follow up the consultant said she will speak to the foreman and give feedback (her attitude was as if she is doing me a favor and not her job). She got back to me and told me the car will have to stay a minimum of 3 working days. Today is 2023/06/20 (7 days later) and I had to call them at 10:30AM to get feedback. Not surprisingly, the person who picked the phone (Gerhard) couldnt help me because he was on leave, the person who could help me (Tony) didnt pick up the phone (called twice to reach this Tony person with no success). I spoke to the manager and it has now been 30 minutes after speaking to him with no feedback. They have no understanding of what customer service is!