Bad Service I ever

My Duster went fot his 75000km service/ oil leak problem they informed me of. The 23sr of April my Duster went in I only got my car back on the 30 April they had my car 8 days with out giving me a courtesy vehicle. I got my car went home so I had a look in the engen they used cable ties. I took photos and send them a email I want to know why I'm still waiting for them to respond to me

Surely this is not according to the Renault service and maintenance standards and protocols. It does not come across as a lasting solution rather than a "quick fix". And does not provide me with peace of mind.

I would appreciate feedback on the matter.