WHAT SEASON WILL A PART ARRIVE FROM RENAULT

Good day Everyone

So on the 1st of March 2021 I purchased a new reservoir bottle for my wife's Renault Sandero. They advised me there will be a 15 day or so waiting period , so on the 16th I called for an update and was told that they have not received a notification when the part will arrive. I had to hear a lot of hogwash and so forth. So in this day we live in where if you contact Aramex you can have these small items delivered in a shorter time , even if you purchase from Amazon they give you and estimated time of arrival and in most cases the goods arrive even before the time. So this being said why is it as if the Renault staff don't even follow up and even when i was talking to them telephonically they said they would call me and advise me when is the expected eta , once again I ask myself do these staff members value their customers. How are you going to contact me when they never bothered to take down my contact details which shows me the level of mentally these people have , when they received my money well in advance .Why is it so hard for the parts department to pick up the phone and advise the contact number on the invoice which is my wife , what the latest update is. Today companies are spending an enormous amounts of money to restructure their supply chains and delivery methods in order to fulfill their customer services and to gain confidence of their market and customer to enjoy their services. Renault slogan is " Passion for Life " where in reality it more like we will take your money and give you the utter worst of services. How can a global phenomenon not get it right to deliver the customer service that is required to keep their customer base. After all this frustration there is one more point of interest , when my wife's Renault was still under maintenance we already told them of the issue of the water reservoir bottle and they advise they checked it but when my wife received it and not long before we saw one morning how after you fill the bottle that shortly the water would leaked underneath. So is their technicians that work on the vehicle blind as well , food for thought . I think I will gladly give them the number to my optometrist for free so they can have their vision checked.

I await their response.