Shocking Service

Our Family has owned Renault's for several years. I will list below the absolute disgraceful and unprofessional experience we have just been through.

1) Our Renault Clio 2 was booked in for repairs, oil leak’s on the oil pan, cylinder head cover and air intake manifold. The car was also only running on 3 cylinders. They advised that the car should not be driven, however they do not offer vehicle collection nor a courtesy car. That's fine, we arranged for the car to be towed there on Thursday the 17th June 2021. 2) The following week after we had not heard from the service advisor we phoned to find out what the status was and was told they were waiting for parts. They told us we would be update but after phoning on and off for one and a half weeks we still received no joy. We were eventually told there was still an oil leak they had to find. 3) Almost 2 weeks later my grandmother then phoned the dealer principle, Rick Scott who was very helpful . Its only then we received our first phone call from them stating the car would be ready on Thursday. Thursday they phoned us again and told us we could collect the vehicle at 4:00 PM. So 3:45 we were there and paid for the service. I Then waited up until 6:15 Pm before the vehicle was given to me. I was not even offered a cup of tea, Great Service! The Vehicle had not even been properly cleaned, My drivers seat was wet and my licence disk holder was broken. That after thirteen odd thousands were charged.

I think after all the phone calls and the length of time I had to wait that this is disgusting to say the least.

I am sending a copy of this letter to Hellopeter, Google, and Social Media and Route 24 will never see any of our vehicles again and should be ashamed at this type of service or should I say lack of it.