Renault Route 24 Edenvale - Worst Experience

I have never been so disappointed with anything in my entire life.

I bought a Renault Kiger Intense CVT from Renault Route 24 and they worked the deal so nice and smooth that within 3 days the deal was done and I picked my car up on the 30Aug22. Two day and 157km after driving my brand new car off the floor it stalled on the busiest road in Sandton as the Hydraulic pipe to gearbox burst. I waited over 1,5 on the side of the road for Renault Assist Tow company to tow my car to Bryanston and waited a further hour and a half for someone to come fetch me.

I then had spend the next week continuously phoning the branch feedback from the Dealer Manager and Principal. They couldn't get the colour I initially chose and was saddled with a colour I didn't want.

I have had the second new car for a month and the damn infotainment system started giving problems. The did the checks yesterday and made me wait till 25 mins before closing to collect the car.

Through all this drama and bull**** and inconvenience, I have tried to remain patient and calm However, it's been one bad experience after the next. The sad part is I am now stuck with this car full of bad experiences in the first 2 months and have 7 more years pessimistic experiences to come.

The dealership itself has done nothing to set my mind at ease, they haven't offered me so much as keyring in the form of redress and have made me left to feel like I was deal and that's it! The worst most expensive mistake I have ever made 😭

If I could go back 3 months knowing what I know now I would never have done business with this dealership or taken their car.

The worst service and experience I have ever had :-(

Thank You Renault Route 24 Edenvale for nothing but misery... Looking forward to the next few years of dealing with you :-(