Complaint Regarding Poor Communication and Delays Renault Clearwater

I am extremely disappointed with the level of communication and customer service I have received from Renault Clearwater. My vehicle Renault Kiger KN30CMGP was booked in on 29 June for a service and warranty-related repairs. While I understand that repairs can sometimes take longer than expected, my biggest concern is the complete lack of proactive communication. Throughout this process, I have had to be the one constantly contacting the dealership for updates. At no point have I received regular progress reports or a realistic estimated timeframe for the repairs.

As a customer, I should not have to repeatedly chase for information. It leaves me feeling like a nuisance simply for wanting to know the status of my own vehicle.

This delay has also had a significant financial impact on me. Without my car, I have had to rely on Uber every day to transport both myself and my child, which has become increasingly expensive and stressful.

I am not complaining about the fact that repairs take time—I understand that. My complaint is about the poor communication, lack of transparency, and failure to keep customers informed.

I would appreciate an urgent response from Renault, a clear update on the status of my vehicle, and a realistic timeframe for when I can expect the repairs to be completed. Customers deserve to be kept informed without having to continually follow up themselves.