Renault Silverlakes Has Extremely Poor service

I have received the worst experience with Renault Silverlakes. I don’t even know where to begin. Firstly my husband sent my clio for repairs at the workshop, he made the required deposit and bought the requested parts, the car was sitting at the workshop for 57 days before any action was done and that was only because he came in and said he would take the car whether it’s finished or not as this was long overdue… Only then was the car work on and we received it in two days, which was today… We also purchased a new Kiger a few weeks ago. There was an issue with my license disc for the new car which required I renew the disc of the Clio which was sitting in the workshop for two months, in order to get the disc for the new kiger… I went and paid at the post office and confirmed this with the dealer… It was downhill from there!!!! I made a number of visits to the dealer following up on my disc, kept being told their guy who goes to the post office would take my things with the next batch and it never happened… I went to the post office to try and get my disc and they told me they would not be able to assist with as the dealer is the person who should collect the disc… Today I get told that I need to pay the dealer pro rata of R140 because there was a delay in the issuing of my disc, and the dealer would not cover these costs as they did what they were supposed to do… HOW????? I have a new car which I am not driving today because it has no disc, I made trips to the dealer so many times, even the staff members were joking about how I might as well get a job there since I’m always there… They fulfilled their obligations HOW? When I still don’t have a disc, I did what I had to do but still NO DISC… My experience with this Renault branch was honestly the worst!!!!!