RENAULT SILVERLAKES

27 Jan 2020

Horrible service

I am so so dissappointed with the service I received at Renault Silverlakes, I really dont have words to discribe it , It is so so pathetic, unprofessional and unhelpful, I'm waiting 17days now just to get MY MONEY , Firstly I took my car for a simple glass replacement since I bought the car there but they provided us with a wrong glass that was on the 07 Jan we paid cash for that which was about R2256.00 but they gave us a wrong glass , we went and exchange it on the 08/01/2020 they still brought a wrong thing until we decided to go and look for it which did not even take us a day to find it, We went to request for a REFUND but even today 27/01/2020 we still have not receved that refund, I have to always contact them with my airtime to ask for my money, I MUST SAY I HAVE NEVER EXPEIRENCE SUCH A HORRIBLE SERVICE, THEY DONT COMMUNICATE,I ALWAYS STRUGGLE TO GET HOLD OF THEIR MANAGERS , I MUST BE THE ONE CALLING AND WASTING MY TIME, SHAME Renault SILVERLAKES HAS REALLY DISSAPPOINTED ME, I DOUBT I WILL EVEN TAKE MY CAR THERE ANYMORE LET ALONE REFERING SOMEONE TO THEM, I WAS HOPING TO BUY MY SECOND CAR BUT NO WAYS AFTER SUCH SERVICE , ALL I WANT NOW IS MY MONEY THATS ALL, THEY HAVE BEEN PROMISING ME THAT I WILL GET BUT NOTHING HAPPENS, I AM SICK AND TIRED OF CALLING RENAULT FOR MY MONEY, THE LAST TIME I CALL THEM WAS TODAY AND I WAS TOLD THAT THEY DO NOT HAVE MY BANKING DETAILS WHICH I EMAIL TO THEIR SUPERVISOR BELLINA AND ALSO EMAILED MY CONFIRMATION LETTER TO MERCIA BUT ALL OF A SUDDEN THEY DONT HAVE THEM IS THAT PROFESSIONAL, I DOUBT I'M SO SO UPSET AS WE SPEAK,RENAULT I WANT MY MONEY, IT IS MY MONEY.... REGARDS MISS VILAKAZI