Renault Silver Lakes and South Africa is the worst!

I unfortunately have to lodge a complaint about Renault Silver Lakes, Pretoria east.

I took my brand new Renault triber in on the 25th of May because there was quite a few things that were bothering me. - sometimes the car wouldn't unlock from the inside with the lock/unlock button. - sometimes the car just didn't want to start, but especially everytime when I put in fuel. - the touch screen inside the car, would at times just get stuck or glitch. - but the biggest worry was that the car would at random times just all of a sudden out of nowhere pull to the left. Sometimes really bad, so that you actually with force have to keep the steering wheel to the right just to counteract it. Now this is quite dangeruous.

Probably 3-4hours later they phoned me, saying that my car is ready to be collected. Upon collecting the car we were told that nothing really was wrong and they just reprogrammed the stereo system, and that when we put in fuel, we must stop at the 1st 'click' sound, because then the car wouldn't have problems starting. Their technician drove my car and couldn't find anything wrong with it. Upon which we said again, my car doesn't always pull to left. It comes out of nowhere and does it every now and then. The thing is, that isn't normal or right! Especially for a brand new car with not even 1000km on. But so we left with my car with literally nothing really done to it.

Later that same day, my car does exactly the thing we complained about. My husband immediately drove to Renault Silver Lakes again to tell them. Upon which they have him a snotty attitude and said they can't do anything, we just have to book the car in again. Thus we made a booking for the following Wednesday again, the 3rd of June. Got there, booked in the car, insisted that they better have a proper look this time, because this is a serious inconvenience for me to be without a car again and it's dangerous what the car is doing. Later they phoned to say they can't find anything wrong and literally made it sound like they think we are lying and making all of this up.

So my husband drove their again. The lady at the front desk, which name I will definitely still get, because never ever in my life have a received such a terrible attitude from anyone. She made it sound like we are lying. Then she goes and calls her manager which wanted to intimidate my husband as well. After literally 15min of explaining again what the car does, the manager and technician finally got it.

Firstly they insisted that it was wheel alignment. But even the guy at Menlyn Westvaal through which I bought my car in March, said its totally impossible to be wheel alignment because the car is brand new and if it was wheel alignment, the the car would be pulling to the side the whole time. My car doesn't do that. I would be driving, all is normal and then the next moment it pulls hectic to one side.

After my husband had a talk to the manager again on the 3rd, they said they will keep the car for a few days and have a look. Firstly they didn't want to give me a courtesy car, after which we literally had to insist on it because how to they expect me to get around if they have my car. Eventually they phoned me to say that they managed to organize me a courtesy car, after which I was really thankful.

Now here is my 2nd complaint, they gave a car in a TERRIBLE state!!! The car was quite dusty and dirty on the outside, which she explained because it has just been standing there the entire time. Fine, I can understand that. But when I got in, I was shocked at the state they gave me that car. Full of *******, empty coffee cups, popcorn still in the cabby, crumbs everywhere, slips lying around. I will attach photos and a video to show you. Now I am really sorry, but that is so unprofessional.

Till date, I still haven't received my car. It's been 2 weeks now!! They said I can come and fetch the car today but they still waiting for a report and can't tell me if the car is sorted now or not!

I've bought a brand new Renault Triber and only have been getting bad service from Renault. I'm definitely not a happy client.