Renault SA unacceptable 2 months delay, no feedback, no courtesy car

I am extremely frustrated with the poor service from Renault Rustenburg and Renault South Africa.

My Renault Triber was booked in on 3 March 2026 due to overheating and has been sitting at the dealership for over 2 months with no clear progress.

I have had to constantly follow up myself, only to be told vague statements about “waiting for authorization.” I was later informed that an assessor would inspect the cylinder head, yet I have still not received: • The date of inspection • The outcome of the assessment • Confirmation of the report submission • Any repair timeline

To make matters worse, I have been left without a vehicle for over 2 months and was never offered a courtesy car. This is completely unacceptable, especially for a warranty-related issue.

This situation shows a complete lack of urgency, accountability, and customer care.

I am now demanding: • Immediate clarity on the status of the vehicle • A confirmed timeline for completion • Explanation for the excessive delay • Feedback on why no courtesy vehicle was provided

If this matter is not resolved urgently, I will escalate it further to the Motor Industry Ombudsman of South Africa.

Renault South Africa needs to take responsibility and address this matter without any further delays.

Francina Boitumelo Moseki