Avoid Renault Roodepoort & Kagiso Tong – Dishonest & ***********!

I received my vehicle as a replacement from my insurance, sourced through MyBrands, which purchased it from Renault Roodepoort. What should have been a seamless process turned into a frustrating ordeal due to Renault Roodepoort’s incompetence and lack of transparency, particularly from Kagiso Tong, whose service has been nothing short of useless.

1. Service Book – Incomplete & Misleading • When I finally received my service book, I noticed missing stamps and incorrect service intervals. • The first service was done by another dealer, yet Renault Roodepoort never informed me upfront that this would result in an incomplete record. • The service schedule is incorrect—after the 30,000km service, the next should be 45,000km, NOT 43,000km, which raises serious concerns about record manipulation.

2. Unacceptable Delays for My Plates & License Disc • I have been waiting excessively for my plates and license disc, with no urgency or proactive communication from the dealership. • I have had to repeatedly follow up, only to receive excuses and zero resolutions.

3. Kagiso Tong – A Salesperson Who Doesn’t Care • Lack of transparency – I should have been informed about the missing service book stamps and discrepancies upfront, but I was kept in the dark. • Poor communication – I have had to chase him for answers at every turn. • No accountability – Instead of resolving issues, he continues to make excuses and shift blame.

I should not have to beg for basic service after purchasing a vehicle. This dealership is dishonest, unprofessional, and unreliable. I expect my plates and license disc to be delivered TODAY, and I will continue sharing my experience publicly until Renault Roodepoort takes accountability and rectifies this mess. 🚨 DO NOT BUY FROM THIS DEALERSHIP! 🚨