Unacceptable Service

<p>In November 2016 I ordered a key for my car that was involved in a hijacking. The guy at the parts department Clive explained I have to pay cash & he will place the order & it will take 21 days. I waited 30 days & started phoning the services department & was told they had not received the key yet. Another week went buy without hearing a word from them, I phoned & insisted on a answer, the guy still tells me the key was not delivered yet, I told him I am not dropping the phone until I have a proper answer. When he returned to the phone he advised the key was there but no one informed him that it arrived. Upon collection of the key something wasn't right, only to discover the key was uncut with no pcb transmitter. So basically it was a shell of what the key is suppose to be. I was then told by Clive, he did not know he must order that part with the key. It will cost me another R1600.00 & 3 weeks before it gets here. He then said I should have gone to a locksmith & not the Renault. </p>