Tardiness, inefficiency & lack of respect

I have been trying to purchase a new Tenault Duster from Renault Northcliff for more than a week without any success. I have experienced tardiness, inefficiency and lack of respect. I dealt with sales executive Arthur, Sales Manager Julian & DP Vishal. It took them almost three days to produce a quote, more than a week to source a new Duster 4x4. Three days later & I am still awaiting the OTP. This sets the tone for the after sales relationship.