Renault Northcliff Hot-head DP

Terrible customer service from the DP. Arrogant, aggressive, childish, cheeky and hot-headed. In what world does a manager of a dealerership respond with snotty comments after asking me if everything is ok and me replying No. The he goes on to say "goed so" and tells me not to forget to phone Renault SA Customer Care Centre and rate the service. I laughed about it as I could not believe how the DP of a Service Centre is talking to a customer like THAT. I went inside the dealership to ask him why he is being so rude only to find that he is telling everyone what an idiot I am for phoning the Renault SA Customer Care Line and complaining about his lack of "customer care". I asked to speak to him in order resolve the issue. He was very angry, rude and expressed anger towards me. It took me like 10 minutes to calm him down and to listen to my side of the story and why I am not happy with their service. Where in the service industry does a DP of a dealership act aggresively and arrogant towards a customer. I had to calm HIM down. And infront of all the other employees on the floor. Why did we not go speak in his office and why did his temper flare out of control towards me (and in front of other members of the public) and the arrogance... Well sir, you made it very clear that I am no longer welcome at your Service Centre and that you think I am an idiot. OBJECTIVE ACHIEVED! You've lost a customer for life. Not only did you give your dealership a bad name, you gave Renault a bad name! Because of you I will never EVER purchase another Renault again. But hey, you have yourself a good day and feel like the bigger man. Great roll model for your dealership!

By the way, your service advisors are great and friendly. No harsh feeling towards them. But management and the head of management maybe needs to go for more customer service training.