Renault Northcliff – Follow-up Experience / Ongoing Escalation

Renault Northcliff – Ongoing unresolved issues, inconsistent records and complete breakdown of trust

This is a continuation of my previous formal complaint regarding Renault Northcliff.

Despite my earlier review and multiple attempts to resolve matters directly with the dealership, the issues remain unresolved and in some cases have become more concerning.

Since my initial experience, I am still dealing with ongoing inconsistencies and lack of clarity relating to my vehicle’s service history, service book, and service plan.

Key ongoing concerns include: • Continued lack of clear and consistent service history documentation • Service book discrepancies, including documentation that was not provided at the time of sale but later appeared in an incomplete form • Conflicting information between Renault Northcliff, Renault Clearwater, and external service/finance providers • Uncer*****y and possible misapplication of the service plan in relation to the vehicle’s service schedule • Mileage and service interval inconsistencies across different systems • Lack of clear accountability or ownership of these issues from the dealership • Continued need for repeated follow-ups to obtain basic answers and documentation

What is most concerning is the lack of transparency and consistency in responses, which has resulted in a complete breakdown of trust.

I am now also concerned about the impact these discrepancies may have on the vehicle’s value and the accuracy of the information provided at the point of sale.

At this stage, I no longer have confidence in the information provided by Renault Northcliff and would strongly advise other buyers to exercise caution and ensure all documentation is independently verified before purchase.

I am escalating this matter further to Renault South Africa and the Motor Industry Ombudsman of South Africa for formal investigation.