Renault Newcastle

We purchased a Renault Duster in June 2019 from Diresh at Renault Newcastle. At the time if purchase he nentioned that the spare key was mislaid by a consultant and that we would receive a replacement in about a months time. Diresh has since left the employ of Renault Newcastle and we have tried on various occasions to get a replacement key card to no avail. Mr Ridwaan from Renault Newcastle had made several promises to get the key card but he always has excuses and lies to us all the time I have since reached out to Mr Ash at Renault Newcastle and am still waiting to receive the key. He has tried several times to sort this out as well but it is now three and a half and we're now where near sorting this problem out

I must mention the Renault Newcastle services is one big joke and a stain on the Renault brand

It must also be noted that its an absolute pleasure dealing with the staff of Renault Ladysmith,especially Mr Abel as he really tries to assist

I would also like to know who is going to be liable for all the calls and fuel i have used over the past three years to try and get the keys which should have been given to me on the day of purchase