No service standard!

<p>My son drives a Renault Duster, still covered by warranty, on Tuesday 21/02/2017 it was collected for a repair. (Noisy Turbo) On Wednesday 22/02/2017 my wife called them to find out what was happening. They were not aware of the cars wherabouts and promised to phone back. No phone call. On Thursday 23/02/2017 they found the car and stated it was a clutch problem and not covered by warranty, this explanation just faded away. Again a promised phone call not made. Friday 24/02/2017 the explanation is that a pipe near the turbo had broken and needed a replacement but only after clearance is obtained. Monday 27/02/2017 the part is ordered. It is explained to the Workshop Manager (Seaman?) that my son urgently needs his car as he works on a game farm, has no transport and is going on leave on Friday and has flights booked for the Friday. No courtesy car available, no expected arrival of part, no expected completion of job? Crickey this is 2017! I get goods delivered in Sedgefield within 24 hours! A week later and no car and even worse no promised delivery date? Is Renault Nelspruit going to reimburse my son for his flights? I bought two Renaults recently, good cars but your service is attrocious! </p>