Renault Paarden Eiland De*****ing ****mers!!!

Who is running Renault Paarden Eiland, Cape Town?

On 29th July, I sent a POP for a part that had to be replaced on my car dealing with Alecia Govendor. After I made payment I did not hear back from her as to when the part would get to Cape Town from Johannesburg, no communication at all. I had to call and chase up on her. I decided I'd take in the car myself and they took it in. When I received my car back it had a different invoice, they overcharged me for the same part. I went to see their manager the following week (Mumtaz) who advised he'd look into it and revert back, I don't know what I expected as he took is own sweet time to reply to me with a half ass answer as I had already made a call to other dealerships to find out what was going on here. He asked me to come in and sign some paperwork where I'd be reimbursed my money and advised it would not take more than 3 working days. Yet again I must run after them following up on payment but no one is around to assist including Jo-Ann.

The inadequate and appalling service from this dealership is disgusting to say the very least. Management is as clueless as those ********s that de*****ed me and still have the audacity to have me chase them for my payment for a *****ulent and ****ty service. Incorrectly billing a customer is an ******** offence Mumtaz, Alecia Govendor and team!

Herewith is the reference / estimate number: 59511