Worst service

I have taken in my car for service at Renault centurion at before 10h30 the car service done and they needed to email my insurance invoice before 12h00 for payment. A lady a Renault called me and said my insurance asked me to make payment and they will reimburse, called my insurance they said the is no such as renault does not want to email invoice for payment. I had to intervene so payment can be made, Now she email invoice late and payment will only reflect tomorrow and proof of payment also will be generated latest early morning of tomorrow. I cannot go home and have to ask a friend to sleep over. See me going there for service kill me.