How do you consider yourself a dealership meant to service people, but you lack the ability to understand what that means?

I am completely discussed with the service level received from the service manager at this horrible dealership @ Renault Motus Centurion. From the offset they lack the ability to deal with clients with empathy as I fail to understand how you open your office at 7 00 am in the morning but have clients waiting to be serviced at 7 am but let them wait outside until 7 20 am, even if you meant to assist client only 7 15am let them in. Secondly this dealership has no sense of urgency or any form of organizational skills in the sense that if the person dealing with your vehicle is off for whatever reason no one else is able to deal with your case. Thirdly if the dealership had proper mechanics or management working there, they would know that a sump replacement is not covered under a mechanically warranty (****)and lastly They will inform you before you try claim for it, I am honestly disgusted at the fact the part which was supposed to be replaced was quoted @ R2961.29 in fact when proper research was done the part actually costed R1112.00.