Appalling Service and Unacceptable Treatment at Renault Centurion

We have been loyal Renault customers for over 7 years, having purchased and serviced our last two vehicles at Renault Centurion. Unfortunately, our recent service experience was shockingly unprofessional and left us feeling deeply dissatisfied.

Here's a summary of the events:

Booking and Payment: When booking the service, I informed the service advisor that we would be paying via EFT and requested the invoice be sent promptly. This was reiterated in a follow-up call, where I confirmed no additional work was needed. At no point were we informed of any requirement for the payment to clear before collecting the vehicle.

"Non-Binding Estimate": Instead of an invoice, we received a "Non-Binding Estimate" riddled with spelling and grammar errors. This document lacked crucial details like an invoice number and any terms regarding payment clearance. It also appeared to be intended for vehicle sales, not servicing.

Payment and Withheld Vehicle: My wife made the payment and I forwarded the proof of payment. Only then did the service advisor inform us that their "policy" required funds to reflect in their account before releasing the vehicle. This was never communicated previously.

This "policy" is unacceptable for several reasons:

Lack of Transparency: The requirement was never communicated verbally or in writing. Invalid Documentation: The "Non-Binding Estimate" is not a valid invoice and cannot be used to enforce this alleged policy. Unfair Practice: Withholding a vehicle after payment, without prior notice, is unfair and potentially ******** under the Consumer Protection Act. This experience has shattered our trust in Renault Centurion. We were loyal customers who were treated with disrespect and disregard. We urge others to be cautious when dealing with this dealership.