Poor Service and Unacceptable Delays at Renault Melrose

I am extremely dissatisfied with the service I’ve received at Renault Melrose. My vehicle has been in for mechanical repairs since February 7, 2025, and despite numerous follow-ups, there has been zero progress or clarity on when I will have my car back.

Each time I call, I am told that the parts have been ordered, and the estimated time of arrival is always 21 days. However, as of today, it’s been over a month and a half, and there is still no resolution. To make matters worse, when I called yesterday, I was informed that the dealership has yet to follow up on the payment of the invoice, further delaying the process.

The lack of communication, transparency, and accountability is frustrating and unacceptable. I expect better service and timely repairs, but unfortunately, my experience with Renault Melrose has been nothing but disappointment.

I urge you to address this issue as soon as possible. If no resolution is provided soon, I will be forced to escalate this matter further.