no customer service with old clients

whom it may Concern,

Hope this email finds you well, I have an account with M-sure to cover technical matters for my car, my husband is the main driver Thabiso Tukisi, he brought the car there to be fixed. As the past week it had a problem, send it to carter at Melrose, Monday the on the 29/April, he was first told by the Mlondolozi that if he comes for collection, he must organise his own transport. Because Lenasia south was too far,

Secondly THURSDAY he gets a call telling him that he must pay a balance of R6, 000 for the car to be fixed it is so disappointing that we need to pay so much money and yet we are currently. Don’t have a car I thought when the car is being fixed, we must be issued a curtesy car now, we have no car, yet we have an insurance that is meant to be assistance in the absence of our car. I am currently a very disappointed customer, then another call comes Ashly that we have to pay R2,600 from R6000 but still we don’t have any money currently, if we were given a curtesy car at list. But we have no car for the whole week.

Lastly, we are told by the same people of carter that unless we pay the R2,600 the car will be finished today but must remain with them until we pay the required amount!!!

I have never been this disappointed since I had an insurance.

Hope this matter will be handled differently.

Awaiting your response and hope even superiors engage on this matter.