Bad Service

Bad service I booked in my car for a services two days ago and I spoke to a booking agent who confirmed that all is well I should come in on the 13th. Today I get there my car isn't booked in, and the gentleman assisting me is so unprofessional he is certain that i did not book it in and that their agent does her job well to the T. He then proceeds to say that he will try and squeeze my car in of which I am very grateful of. He then proceeds to ask me a few questions of which some I couldn't answer because he is asking me about cars and he is using terms in his field that only people working in that field would understand - In my confusion and him failing to make me understand his Colleague (Lady) then jumps in to help cool, I let the whole thing slide I am trying to get my car in for service. I then realise he hasn't been the friendliest since I arrived but when some lady walked in, not sure if he knows her or what but but his entire mood changed. He became thee most helpful, friendly person, he even offered her Coffee lol.

I would like to state that I too work with clients on a daily bases and if that the kind of stuff Renault at Melrose wants to have then I am afraid you will at some point loose clients.