Worst service ever

Good evening,

I wouldl ike to log a complaint against Renault Ladysmith and their service delivery.

My story is below and photos for proof are attached:

About 1 month ago I took my car to renault ladysmith for my first year service and when I got it back it took a month for the problem to start on my car (which I bought brand new out the box from Renault Ladysmith in May 2021). My kilometers on the car has not even reached 15000km yet and my engine is already giving me trouble.

My car is pushing out white foam from my engine area where my dipstick sits. I phoned Renault to make an appointment for them to see what is going on.

I took my car in last week so they could take a look at what was causing of the problem. They told me they were not sure what is causing this and that I need to drive 100km and give feedback on the car. They did confirm that the problem is kn their side and NOT mine.

Today is a week since they took a look at my problem and its still doing the same thing. I phoned them again today to report the problem and the lady I spoke to said she is not sure how I got water in my engine and now they want me to pay money out of my pocket for their mess they made to my car. She was so rude over the phone and ended the call while i was still talking to her.

Now i would like to know how is this fair on all of us to pay for problems that renault ladysmith's mechanics caused? And why must i pay an amount every month for my service if I get blamed by Renault Ladysmith for messing up the engine or any part other part of the car?