What a pathetic service from Renault Rossburg

I own a Renault triber purchased it July 2021 , it came with a 5 year warranty and I m COMPLETELY shattered about this purchase.

The car within 3 months (October 2021) of purchase the clutch master got damaged. I then booked it for repairs (Renault Rossburgh Durban) and it took them 2 weeks to have it repaired.

I had to be the one throughout the 2 weeks of the car been gone to contact them to find out about how far the repairs are coz they didn’t bother to notify me as a customer about anything.

Again the car has had the same issue again recently , the clutch master got damaged within 2 months (December 2021) after it was repaired by Renault Rossburgh . My car has been with them from 28 December 2021 , I was advised the will be back by the 10 th of Jan 2022 but even today I the car hasn’t been repaired.

I have been given different reasons for this very long ,infuriating delay, the first was that they have to evaluate whether I m the one who burnt the clutch since the car has had the same problem within 2 months of repairs , they did nt even bother to notify me about their finding after evaluating the car

The second reason was that they waiting on the insurance that caters for warranty to approve the claim and the recent one I got is that the parts have been ordered but haven’t arrived and they don’t know when they will arrive.

I haven’t had a car for 3 weeks and Renault sees the urgency of the situation and they don’t even bother to inform you how far the process is , you as a customer have to call them until your car comes back.

What a pathetic service. This first and it’s my last time I will buy from the Renault brand , the company is clearly using parts of inferior quality to manufacture the their cars .

How can a brand new car have soo many issues within 6 months of purchase.