Renault the Glen no longer reliable

i must say Renault the Glen used to have the best service, from 2018 when i bought the car until recently. they used to treat the customer with care, making sure they provide a nice experience for the customer but recently they left a bitter taste and i'm afraid the standard has dropped drastically, i was looking for a clutch cable "which i was also not expecting to break so soon" anyway the call takes forever before you can go through, which never used to be the case, they had to order the part and i paid upfront, but later discovered that the clutch cable will only be here in 21 working days, i decided to cancel the order because that is just too long and asked for refund, they said i couldnt complete and scan the documentation from home which is also irritating since many companies have adapted and came up with ways to assist the client online since covid era, well i overlooked the fact that i had to spend alot of airtime on calls trying to go through, that the car manufacturer didnt have the part for their own car and that i had to walk into the office in order to submit a refund claim but now its approaching 2 weeks since i submitted the claim and still no refund, i am disappointed, unfortunately Renault the Glen is no longer what it used to be