Dishonest and malicious attempt to ******

Dishonest and chance-takers is how I would describe them based on my experience with them on Saturday 18 September 2021. So I went in looking for a fuse for the cigarette lighter for my Renault Clio IV. To my shock, I was informed that the model of my Clio does NOT have a fuse for the cigarette lighter and that I will have to call in during the week to book my car in so a technician can ‘diagnose it’. I remember being so stunned that I proceeded to ask them if I really need a technician to look at a silly fuse issue which I knew to be a problem. Once again, I was told no such thing exists. I asked how much the fuse costs with the Parts Department guys and they got irritated. Long story short, I told them I would not be requiring a technician to look at ‘my fuse’ and pay so much money and walked away. I felt very disturbed by that. Not only was that a malicious attempt to mislead and ****** me but I felt that was rather ***ist too. Just because I am a woman doesn’t mean that I can be easily fooled into buying whatever story is sold to me about my car. Surprise surprise! It so happens that my Clio IV DOES have a fuse for the cigarette lighter of which I managed to locate inside the cabby under fuse number 17. I was able to buy a replacement for a mere R9.50c at a local Hardware store which took all but a minute to resolve.

Thank you Renault The Glen for nothing. It’s really unfortunate that I had always received exceptional service from them prior to this very disturbing encounter. It was a distasteful, malicious attempt to ****** me. I am extremely disappointed and I have lost trust in them for sure.