Bed Service from Renault the Glen

Renault the Glen gave me bad service. Since I bought Renault Triber 2020 i was never Happy with there service. 2021 February i reported that the car vibrates when I drive 120km they said they is nothing wrong with a car i must take it for alignment. I did that but still the car continued to vibrate. I call them reporting that the car still do the same thing, they said the is nothing wrong with the car they promise to call me back which they never did that. 2022 I took it in for the same issue to Renault the Glen they said they are going to charge me for diagnosing while is still under warranty. Now in 2023 the vibration got worse and the drivers window is faulty it can not open and close, which led me to do my own diagnose and it was picked up that it was shocks. I was advised to take a car back to Renault. I call Renault to check the warranty of the car it was confirmed that the car is still under warranty it till 2025. I booked the car in for 2 issues shocks and widows on the 01/03/2023 which the car was not attended on the 01/03/2023 they notify me i had to call them around 16:30 to check if i can pick up the car then I was told that the car was not yet attended they will let me know on the 02/03/2023 when they are done with the car. On the 02/03/2023 they said i must take a car for suspension check because they don't see any problem with my shocks. I took the car for suspension check and was confirmed that the shocks were damaged. I submitted the report to Renault and advised that they will process the claim and revert in 3 days. I didn't get feedback. I followed up with them after a week, then Gladness promise to do the following up with warranty department she will call me back. Till date I haven't received a call from them. I called the Head office they couldn't assist me still.