Bad customer service

Called previous day to make a booking which was confirmed for the next day. Car suppose to be brought in before 9 am got there 15 min late due to a unforeseen accident causing traffic back up. Was told won't be able to do the car service and will only be able to attend to it the next day. Spoke to Lionel which was very arrogant about the fact that they won't be able to service the car. Please make me understand if a booking is confirmed a day before surely you accepted it due to the fact that they know how many cars could be done within a day. They actually kept my car with out calling to inform us that they could not service it and will only attend to it the next day this is not customer service it called being spiteful.