ZERO SERVICE/ FEEDBACK

It has now been 3 weeks since my property was broken into and 2 weeks since the Assessor came to my house and yet I have received NO feedback. I don't know where in the process my claim is or if Renasa is just taking their own sweet time in the hopes that I will forget about the claim and they don't need to pay out. Renasa is always right on time when their monthly debit order needs to take place, but at the moment you need them, they seem to fall off the face of the planet. When calling through to Renasa, they REFUSED to assist me. They did not even want to send me a claim form. They simply brushed me off and told me to deal with my broker. HOW THE HELL DO YOU PUSH AWAY YOUR OWN CLIENTS??? IN THE TIME THEY NEED YOU!!! This is truly a pathetic excuse for a company and cannot believe the treatment being given to their clients (or, as I am sure they view us, as just extra money in their pockets).