Worst service ever "horror movie" circus

On the night of the 25th May my vehicle was stoned by striking residents and was badly damaged but drivable. I submitted all the documents they requested and the claim was finally registered on the 31st and ever since that nothing progressive came out of the daily engagements with them. Instead everyday they will want a different document. As things stand I've been told that my claim was referred to SASRIA and they came back and say I must prove the alleged loss and I must also prove that there was riots in that particular area. In my years of dealing with insurance companies this one is the worse. How is it that I must prove that there's a loss if they have all the details of the incident from SAPS including the assessor's report. I find their conduct to be appalling not to mention their unprofessional staff. I asked for the manager to contact me and am still waiting. One thing that they should put very clearly is that at claim stage you must prove why you deserve to be compensated for the loss as our intention is not to pay your claim. I suspect their motto is to not pay any claims at all. My advice DON'T ever insure with Renasa NEVER.