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JA
Jan A

1 reviews | Active since Jun 2018

02 Jul 2021, 19:52

WORST INSURRANCE EVER

I HAVE A PERSONAL LAPTOP THAT I USED FOR WORK PURPOSES WITH MY SECURITY SYSTEM, AS SUCH IT WAS NOT SPECIFIED ON MY COMPANY INSURRANCE. WHEN MOUNTING ALL MY SECURITY SCREENS ON MY SERVER ROOM WALL THE TABLE COLLAPSED WITH ALL THE EQUIPMENT. I THEN PROCEDED WITH PUTTING IN A CLAIM FOR THE DAMAGED EQUIPMENT. AFTER A WHOLE LOT OF BACK AND FOR THE CLAIM WAS ACCEPTED FOR THE COMPUTER MONITOR AND TV THAT WAS BOTH USED FOR THE ON SITE MONITORING BUT THE CLAIM FOR THE LAPTOP WAS REJECTED. I FIND THIS UNACCEPTABLE AS THE POLICY MAKES PROVISION FOR ACCIDENTAL DAMAGE, ELECTRONIC EQUIPMENT, ALL BUSINESS RISK. THEN THEY GET OUT BY SOME LOOPHOLE BULL**** OF IT WAS NOT SPECIFIED. THE TV AND PC MONITOR IS ONLY WORTH R10 000 BUT THE LAPTOP IS ABOUT R71 000 SO NO WONDER THEY DON'T WANT TO PAY IT OUT. QUICK TO TAKE YOUR MONEY AND THEY GET OVER R420 000 FROM ME YEARLY.

0
Replies (4)
Renasa
Renasa's reply03 Jul 2021, 19:04
Official
Good day, 

 We hereby acknowledge receipt of your complaint.  Please kindly note that a complaints handler will be in touch. 
 
 We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. 


Kind Regards 
Complaints @ Renasa
JA
Jan A's update08 Jul 2021, 13:46
Reviewer Update
It is a week later and still have not heard anything regarding my claim. It is utterly unacceptable as my company is at risk now with no way to view my cameras off site. This is taking way too long and my matter is stil not resolved.
JA
Jan A's update21 Jul 2021, 11:37
Reviewer Update
I have had enough of insurance companies that look for every possible means not to pay a claim. i will let all my business associates now and will make sure that this spreads far and wide how completely useless you are. i will also post this far and wide on all social media.
really not happy with your service or how you handle claims.
Renasa
Renasa's reply21 Jul 2021, 19:21
Official
Good day, 

 We hereby acknowledge receipt of your complaint.  Please kindly note that a complaints handler will be in touch. 
 
 We wish to thank you for bringing this matter to our attention and giving us the opportunity to investigate the matter and where necessary, implement remedial action to ensure the fair treatment of our customers. Renasa treats complaints seriously. 


Kind Regards 
Complaints @ Renasa