Worst insurance to have very poor service

To CEO Henry ****ara of Renasa insurance company limited.

I am disgusted with the service I have recieved from this isunrance I have an ongoing claim from September 2020 an still ongoing i am not getting any where with the staff or getting assistance. I my vehicle has been ****** vehicle has been recovered multiple damage to the vehicle. The vehicle was assest in 3 occasions an on every occasion more damage was identified which the assesor has not identified how to i trust a company if an assesor cannot do his job without the client being there. The was a few things rejected which the insurance refused to claim which was all working before the car was ****** 3 window mechanism of the windows. The vehicle till today has not had a proper assesment done to it because it comes accross as if the insurance doesn't want to fix all the damage. Then another concern was my excess of R25000 when I took the lower millage of at the begining of lock down I was not made aware that my excess busters an other extra will be removed this is an ongoing complaint with Renasa from September 2020. I have now recieved a call from the panel beaters stating that the storage fee is R20000 and the insurance gave my details to the panel beaters which is something that the insurance is surppose to take care of. The correspondance between client an renasa is very poor service. I complaints was made with renasa I have been brushed off. The journey that I have undergone as a paying client is very poor I have asked to have a i dependant report done I was denied by renasa again why. I urg for your assistance in this matter my contact number is *** Name Nadiem Cassiem Policy number INS***