Waiting 3 months for feedback after house burglary

After 2 months and 3 weeks I haven't been given a true ultimatum concerning my insurance claim after my house was burglarized. Although Renasa expects me to pay up my premium on the first of each month, they fail to deliver meaningful feedback and even less in terms of communication. Pathetic service. I WILL be cancelling EACH and EVERY policy that I have with Renasa!