VERY SLOW SERVICE FROM RENASA

Claim was reported on Wednesday the 1st November, was told that a claim form must be completed? Who still does claim forms? Assessor went to inspect vehicle on friday morning, the 3rd Nov. at repairer. On tuesday 7th Nov, their Assessor asked for proof of payment that repairs had been paid for so vehicle could be released and the claim would be settled cash in lieu of repairs. On Wed 8th November, we asked what the CIL amount would be. No response to email. Thursday the 9th sent another email, asking for a response to previous email. Then Broker came back on the 9th and said "I will be in touch shortly." at 11:48am. Thats the last we heard. Phoned Renasa direct and spoke to a Nettie Wilson, asking whats going on with the claim, she quite abruptly told me I must speak to the Broker as she said she will be in touch. What kind of a response is that from an Insurer? She refused to tell me the present position of the claim. Went back to the broker she told me that an Agreement of Loss must still be signed...so since Wednesday this week, this claim has been lying dormant on someones desk. I expected the funds to be paid in by today, not told that now there is more paper work that could have been sent on wednesday, after the Assessor said on wednesday that claim would be settled cash. So who hasnt been doing their job??!! Shocking service indeed. Will not recommend Renasa to any one.