Utterly useless staff

<p>I called Renasa to follow up on an existing claim and encountered the worst service delivery. The consultant was soo very busy capturing a claim on the system and I had the audacity to disrupt him with a tedious request. My bad, so I asked isn't there someone else available he says I must ask my broker to follow up and cut me off. Is there only 1 person working in the claims department?? Which might explain his attitude! Note to Renasa you might want to review your recruitment process as your staff/person clearly lacks people s****s. First time dealing with this insurance and i'm really unimpressed.</p>