Unfair Claim Rejection, Terrible Service – Avoid Renasa at All Costs

I am extremely disappointed with the way Renasa Insurance (Outeniqua Risk Solutions) handled my recent claim. Not only was my theft claim unfairly rejected, but the entire process has been an absolute nightmare due to their lack of communication and long delays.

My policy clearly includes theft coverage, yet my claim was denied on the basis that "Theft" was not selected. This makes no sense, as my policy documents explicitly state that theft and attempted theft are covered, and I have been paying a premium for Householders (Contents) insurance, which should include theft-related losses.

To make matters worse, Renasa took weeks to even respond to my claim, leaving me in the dark with no proper updates or urgency. Despite providing all necessary documentation and proof of forced entry, my claim was still denied without a valid explanation.

This isn’t the first time Renasa has found loopholes to avoid paying out a legitimate claim. Their pattern of dodging responsibility and refusing to honour their own policies is deeply concerning. It is clear that this company prioritises profit over customer protection, making excuses whenever possible to deny rightful payouts.

As a result, I will be switching insurance companies and will be warning others online about Renasa’s ********* behaviour. I will share my experience across platforms to ensure that others do not fall victim to their unfair claim practices and poor service.

I strongly advise anyone considering insurance with Renasa to think twice, as they will do everything in their power to avoid paying out claims. Avoid this company at all costs!