Unfair Claim Handling and Lack of Due Diligence – Quest Claims Solutions

The company (Quest claims solutions)you use to handle your 3rd party liability claims is absolutely unprofessional, ************* and *********. Is this the brand you choose to represent you?

I lodged a claim with Quest Claims Solutions following an accident where your insured collided into my vehicle. Despite submitting objective evidence — including photos, the official accident report, witness statements (including law enforcement present), and proof that towing was paid by the insured’s company — Quest rejected my claim.

Their response is extremely unprofessional and lacks due diligence. Instead of considering the evidence which they requested, they based their decision solely on what their insured “insists” happened. They did not provide a detailed analysis, nor did they address the objective facts submitted.

This shows bias in favour of their insured and an unfair disregard of evidence. I find this unacceptable and not in line with fair claims handling practices.

I am now escalating the matter to the Ombudsman for Short-Term Insurance (OSTI), but I also want to warn other consumers of this poor service and lack of professionalism.