FC
Fiona C

1 reviews | Active since Aug 2016

31 Aug 2016, 14:32

*********....RENASA INSURANCE COMPANY LIMITED.....*********

<p>Was notifed on 02 July 2016 that my insurance broker, Quicksure, were parting ways and joining up with RENASA INSURANCE COMPANY LIMITED and that this would be effective from 1 August 2016. They even included a nice write up on RENASA ETC ETC. Received first mail from RENASA on 19 Aug '16 confirming current policy and continuance of it with them, then BAM this morning, an email advising that there will be premiun and policy adjustments effective 01 OCt 2016. Having tried to call the company earlier this week, without success and leavign a message and not being called back I was slightly annoyed that my monthly premium had been adjusted from R843 per month to R 1124.95!!!! Is it really justifiable for any insurance company to simply adjust your monthly premiums by almost R300 per month. Is it that simply because we are mandated to have insurance that you can do this so a policy holder who has been with your sheme for almost 7 years? ********* BEHAVIOUR RENASA....VERY *********....</p>

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Replies (1)
Renasa
Renasa's reply02 Sept 2016, 12:12
Official

Thank you for bringing this matter to our attention. We're sorry to hear that you are dissatisfied with your premium increase. Adjustments to premiums are needed from time to time in order to keep up with inflation and enable us to continue to provide you with the best insurance cover.We will be in contact with your broker to discuss your concerns in more detail and also explain how you're able to adjust your cover to lower your premiums.

The Renasa Team