Third party claim ref SPM 552327/6/20

I was in a collision on the 3rd of May 2020, the driver of the other car admitted that his car filled to break at the robot and he skipping the red robot and collided with my car and the other vehicle.

I reported the accident to the metro police which come the the accident scene and drafted the accident report.

I send an email to the lady called candice and I submitted everything that was quested from me. The smallest quote to repair my car was R29800, I had to wait and and, at the end my claim was with the lady called numbulelo from OCLS. I start communicating with her via email regarding the feedback of my claim for weeks, which she later told me that my claim is with the management and she is wait for them to finalized my claim and she will send me an email with the outcome. I waited again for weeks and she later send me an email saying that they denying liability for the damages on my vehicle as the sole cause of the accident was the vehicle which skipped the red robot. I asked her which vehicle is she referring to cause the vehicle that skipped the red robot was the company car that is their client. And she send me an email after two days claiming that the other vehicle that skipped the red robot is the vehicle that was driving on the same direction with me that was also collided with their clients as the sole cause of the accident, due to the fact that the guy did not submit his claim and they see fit that they should shift everything to him.

I send the lady email asking her that do they understand what is written on the accident report or what, cause if they saying that the other vehicle that was going on the same direction with me is the sole cause of the accident that means that I am also at fault. And she rep**** to me after three days saying that I don't have enough evidence and she asked me a witness statement, which I submitted to her. I later got an email from her saying that she had resubmitted my claim again and she will give me feedback. I waited for her for weeks which I later send her an email asking a feedback about my claim, which I got and auto reply saying that she is on leave until 2021 February, I should contact *** regarding my claim, which I did direct my email to Nicollet and I waited for a week to get a response from her and she send me an email saying that she need SPM number, which I did send it to her and she never get back to me even now am still waiting for her to get back to me. My car is still not fixed.

I even went to renasa's offices in Sandton where I did not get any help from them. They just gave me an email address of the man called Francis saying that he the manager for their third party claim. I send him an emails and he did not even respond to any of my emails.

Please help me out with this matter. My claim number is SPM 552327/6/20.

I wonder if I was their client, would they treat me like this or it would be a different story.