They just take your money and don't pay the claims when you need them to

I was involved in a car accident on 27 February 2021 the insurance Renasa said I must submit the necessary documents to them for the claim to be processed of which I did the they took 2 months to respond I had to call them every day even their consultants they were rude After 2 months they send me a letter saying that I had a drink and driving case against me of which was withdrawn against they say I didn't inform them about the case while they didn't ask me when we were doing a phone contract my bealive is they investigated the me that they can use it when I have to claim of I gave them a proof of phone calls of the contract that me and them we made now my car is a write off they don't want to pay the car when you call they are not answering when they answer they transfer you to claim department of no one answers the phone I want them to pay my car now it's 6 months from the claim date nothing has been done I'm paying a car that I don't have you even know whether the are Renasa or assure administrators